Co-Payment Policy

Please be aware that it is the policy of The Pain Treatment Center and Strong Memorial Hospital that if a co-payment is due, then you are required to pay that amount at the time of your visit. We will accept cash, check, or credit card (Mastercard and Visa). If the patient is a minor, appropriate arrangements must be made for their co-payment so that they are able to provide payment at the time of their visit.

No-Show/Cancellation Policy

Please be advised that a patient can be discharged from the Pain Treatment Center if the patient has cancelled a visit without 24 hours notice on two or more occasions, has been a no show for scheduled appointments on two or more occasions, or a combination of these events. Please make every effort to keep all scheduled appointments and if you have to cancel that proper notification is given.

Prescription Refill Policy

If you are receiving medications from this office, please be aware and inform us of any medications that need refills at the time you are seen for your scheduled appointment. If you are receiving prescriptions from our office for controlled medications (i.e. Opioids, Lyrica, special muscle relaxants), your next appointment should be scheduled within 30 days. Please book your appointments within that timeframe. If there are no available appointments within the 30 day time frame, the secretary may schedule two appointments (2nd appointment to be within 30 day timeframe from 1st appointment) to prevent you from needing to call in the future for a small medication supply. If your appointment date cannot be within the 30 day timeframe for some reason, please be aware that you will need to call the Pain Service (242-1300) five working days prior to needing a new prescription. A provider will return the call to discuss your medical issues and decide whether a small prescription will be dispensed or have you come in for an unscheduled emergency visit.